Claims Paid Fast

When you use MyAflac filing your claim online is an easy way to get paid fast.

File Your Claim File a Claim as a Guest

File your claim online to take advantage of:

• Faster payments with Direct Deposit
• Receiving communications via the Message Center
• Tracking your claims online with the Claims Status Tracker

For step-by-step tutorials on filing an online claim, please see our claims checklists.

Download a Claim Form

Choose your state of residence and select the appropriate form(s).

Life claim forms for the state of Illinois must be obtained by contacting Aflac Worldwide Headquarters at 800.992.3522 to have the appropriate forms sent to you. Our customer service representatives are here to assist you Monday through Friday from 8 a.m. until 8 p.m. Eastern time.

To submit your claim via mail:
Mail: Aflac, 1932 Wynnton Road, Columbus, GA 31999

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Individual coverage is underwritten by American Family Life Assurance Company of Columbus. In New York, coverage is underwritten by American Family Life Assurance Company of New York.
Worldwide Headquarters | 1932 Wynnton Road | Columbus, GA 31999

^†One Day Pay^SM is available for certain individual claims submitted online through the Aflac SmartClaim® process. Claims may be eligible for One Day Pay processing if submitted online through Aflac SmartClaim®, including all required documentation, by 3 p.m. ET. Documentation requirements vary by type of claim; please review requirements for your claim(s) carefully. Aflac SmartClaim® is available for claims on most individual Accident, Cancer, Hospital, Specified Health, and Intensive Care policies. Processing time is based on business days after all required documentation needed to render a decision is received and no further validation and/or research is required. Individual Company Statistic, 2018.

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Claims Paid Fast

When you use MyAflac filing your claim online is an easy way to get paid fast.

File your claim online to take advantage of:

For step-by-step tutorials on filing an online claim, please see our claims checklists.

Did you know you can chat about a claim or policy question 24/7? For access to Claims and Policy information, click the Chat With Us button on the right-hand side of this page.

Download a Claim Form